Product Support Analyst - ADAM Hub

São Paulo

Adglow is seeking a Product Support Analyst to join their team in Sao Paulo, Brazil.


Key responsibilities

  • Be a point of contact for technical and product support for Adglow clients using ADAM Hub.
  • Provide a high quality support, while troubleshooting and diagnosing any service concern. Report on product and service problems.
  • Manage and prioritize support tickets from the moment any problem is reported until it gets fixed.
  • Document support issues using internal tools. Contribute to and use knowledge base.
  • Create a daily routine with the client and the team to communicate ongoing problems and fixes internally and externally.
  • Partner with international, cross functional and local teams at Adglow in order to achieve the client success using the platform.
  • Evangelize customers and the rest of the company on product features, and good practices.

Recommended skills

  • Speak and write in English, Portuguese and Spanish.
  • Extremely organized, analytical and detail oriented person.
  • Able to work with other teams and people from different areas.
  • Understand, adapt and improve existing processes within the company, your team and your clients.
  • Curiosity to learn new things.
  • Self-starter with the ability to work in a fast paced environment
  • Ability to manage multiple projects while maintaining strict attention to details and priorities.
  • Able to quickly fix and find solutions to complex problems.

It's a plus

  • Excel Basic concepts.
  • Marketing metrics mathematically oriented.
  • Being resilient to face multiple stress situations.

 

Apply for the position

Fill in the form below with the details required, give us a brief overview of yourself and your experience and attach your CV

Department: Operations